Holiday District Manager

Job Details
Description
About Us

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.

As District Manager (DM), you will create the magic by overseeing multiple locations within a designated geographic area as a seasonal team leader. This includes being responsible for vendor relations, employee relations, staffing, scheduling and learning and development.

Our District Manager Will Also

Promote a positive, collaborative environment and maintain our core values and policies
Communicate and partner with Regional Manager consistently to drive alignment and overall strategy for designated locations; e.g., establish opening dates, hours of operation, special events and concerns/issues
Prepare each location for a timely opening with completion of hiring, inventories, equipment setup/testing, staff scheduling/staff training and bank deposit procedures
Determine district-wide staffing requirements and ensure hiring/onboarding standards are being met
Recruit and train qualified Local Managers for each location, assisting each with hiring, onboarding, training, and employee relations as needed
Manage and support each Local Manager and team; help Local Managers apply upselling techniques to meet/surpass sales goals, oversee inventory/supplies, and assist with staff hiring/terminations
Develop district strategies and implementation plans to support regional and company initiatives to drive business results and achieve operation excellence
Establish and maintain positive and successful vendor relations with staff at all locations
Partner with each mall manager to support a seamless, efficient operation with a focus on guest service and profitability
Conduct site visits, analyze sales activity and reports, and implement plans to drive a successful operation
Participate in weekly team conference calls with Regional Manager
Respond to all business calls or emails within a timely manner
Oversee budgeted staff hours, scheduling, timecards and verify daily bank deposits with Local Managers to ensure accurate weekly reporting on our supportive software
Ensure scheduled season-end breakdown at each location; securing all equipment and preparing a post-season synopsis
Other duties required/assigned as detailed in Employment Agreement

What We’re Looking For

Positive attitude and strong work ethic
Team player who can work independently and understands the importance of leadership
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Professional attire and good hygiene are a must
Available to attend mandatory pre-season training
Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
Ability to travel including overnights, if required
Available to work a minimum of 40 hours a week or as needed

Knowledge, Experience & Skill

At least 18 years of age
High School Diploma plus 4 years equivalent work experience
Prior proven success managing multiple locations in the retail/service industry
Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time

Training Included in Onboarding

(Previous Experience Will Be an Advantage)

Reading, analyzing, and interpreting general business forms
Composing business correspondence and reports
Effectively presenting information, responding to Marketing Directors/Local Managers/Staff and customer concerns
Building on excellent customer service and communication skills
Solid recruiting and hiring abilities
Building, managing, motivating, and leading a team
Time management, prioritization, and effective problem solving
Operating camera, POS, and other equipment

What Else Can You Expect

A fun, fast paced, and passionate environment
Career advancement opportunities
Referral program
One free photo package for friends and family per staff member
Must be used 2 weeks before the close of each season