Driver License Examiner Assistant

DESCRIPTION OF WORK
This position plays an important part in helping customers receive licensing services efficiently and accurately at the Whitman Plaza Driver License Center. Within this role, you will support public safety by reviewing identity documents, providing information, and processing applications. As a Driver License Examiner Assistant, you will perform the following duties:

Customer Assistance: Greet customers, verify identification, and guide applicants through required forms and processes
Testing Support: Administer knowledge tests and conduct vision screenings using approved equipment
Data Entry: Enter application details and test results into online licensing systems with accuracy
Service Guidance: Provide information about licensing options, renewals, REAL ID requirements, and other PennDOT services
Policy Compliance: Follow fee waiver rules, REAL ID regulations, Title VI standards, and PennDOT customer service policies
Workplace Upkeep: Maintain a clean and organized work area while supporting needs at other centers when required

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:15 AM to 4:45 PM, Monday - Friday, with a 30-minute lunch.
Overtime and travel to other driver license centers may be required as necessary.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:
Applicants must meet one of the following methods to be considered for this vacancy:
Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).