Operations Manager

Job Description:
Description

-UKG Platform Mastery: Deep expertise in UKG (especially Payroll, TLM, WFM, ACA, Core HR); ability to troubleshoot and guide config and best practice decisions

-Client Management: Skill in navigating complex client relationships, handling escalations, and delivering value without overpromising

-People & Team Leadership: Ability to lead, coach, retain, and grow a multi-role team (specialists, support, etc.) with clear metrics and outcomes

-Project & Quality Oversight: Knows how to monitor projects for red flags and quality issues even without managing day-to-day tasks

-Process Engineering: Ability to document, enforce, and continuously improve scalable processes, templates, and automations

-Cross-Functional Fluency: Able to coordinate across sales, payroll ops, IT, compliance, and executives — speaks each department’s language

-Sales & Scoping Acumen: Supports sales with solution validation, timeline planning, and scope clarity to ensure delivery readiness

-Tool Proficiency: Fluent in the tools used for project tracking, ticketing, and reporting (e.g., Setuply, Playbook, Jira, Excel/Sheets, etc.)

Qualifications-

-Calm and Decisive: Keeps a cool head during escalations, makes firm calls when teams are stuck
-Strategic Yet Practical: Balances big-picture vision with realistic delivery execution
-Authoritative but Supportive: Commands respect without needing to dominate; empowers others
-Proactive Communicator: Keeps leadership, clients, and teams aligned before problems boil over