Loss Prevention Associate

Job Overview:

The Loss Prevention Agent plays a critical role in reducing shrink by taking a proactive approach to mitigate theft and loss within a retail store environment. LPA’s are responsible for store level investigations from initiation to resolution using a variety of tools including CCTV surveillance and analytical reporting. The role works closely with all levels of management to ensure the safety and security of customers, employees, staff, and vendors.

Essential Responsibilities:

Contribute to shortage reduction.

Identify internal theft and assist with internal investigations at the direction of leadership.

Recover assets and/or make safe apprehensions for external incidents.

Work with management to ensure a safe work environment.

Ensure 3rd party security are following all operating procedures.

General operating knowledge of retail CCTV systems.

Involve management immediately in any associate or customer accidents; ensure the welfare, comfort, and privacy of those involved.

Additional Responsibilities:

Evaluate circumstances and make timely decisions based on company apprehension guidelines.

Ability to work nights and weekends appropriately to business needs.

Participates in court hearings, if applicable. Update case files and maintains relationships with local law enforcement.

Specific Knowledge, Skills and Abilities:

Proficient in Microsoft office (Excel, Word, and Outlook)

Excellent communication skills with all levels of staff and management.

Preferred Education, Experience and Licenses:

High School graduate or equivalent required.

1-2 Years or retail experience preferred.

New York State Security Certification required.

Physical Environment/Occupational Risks

Position requires prolonged periods of standing/walking around store.

Ability to sustain long periods of time enclosed in surveillance areas.

Remain calm and professional while handling stressful situations.