Sr Account Manager

What does a great Account Manager do at Fiserv?

The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.

What you will do:

Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan

Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit

Provide various levels of reporting on accomplishments and in-process activities

Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures

Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations

What you need to have:

High School Diploma or equivalent experience

3+ years’ experience in customer service

Ability to travel up to 20%

What would be great to have:

Bachelor’s degree

Project Management experience

Enterprise problem prevention and resolution experience

Ability to make independent decisions, exercising good judgment and managing complex issues

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.