Forward Deployed Engineer

What You’ll Do
Embed with customer teams to understand their operations, systems, data, constraints, and most consequential problems

Understand the operational and economic significance of the problem, including the effect on throughput, cost, reliability, risk, or time

Turn ambiguous customer needs into clear technical problems, solution designs, deployment plans, and measures of success

Design integrations across customer systems, APIs, databases, identity systems, ERP platforms, historians, and other operational technology

Configure and deploy the Skiffra platform in customer environments, including data mapping, workflow setup, testing, validation, and production readiness

Diagnose technical problems across Skiffra, customer systems, data pipelines, infrastructure, permissions, and third-party services

Work directly with operators and business leaders to ensure the deployed solution reflects how the operation works and improves a meaningful outcome

Partner closely with product and platform engineers through implementation, then validate that what ships works under real operating conditions

Identify missing platform capabilities and distinguish customer-specific requests from recurring patterns that should become reusable platform capabilities

Translate those findings into clear, evidence-based requirements for Skiffra’s product and engineering team

Document deployment patterns and help build the methods, tools, and playbooks that make future deployments faster and more repeatable

What We’re Looking For
At least four years of relevant experience in software, data engineering, systems integration, enterprise technology, technology startups, technical consulting, or a similarly demanding client-facing environment

Experience leading ambiguous customer-facing technical work from discovery through a deployed outcome

The judgment and communication skills to earn credibility with customer executives, IT teams, frontline operators, and Skiffra’s product and engineering teams

Strong computer science fundamentals and the ability to reason clearly about systems, data models, APIs, infrastructure, security, and technical tradeoffs

Experience working with data and integrations using tools such as SQL, Python, APIs, cloud services, or enterprise platforms

The judgment to connect technical decisions to customer operations and business outcomes, rather than treating the requested feature as the whole problem

High ownership and comfort working through ambiguity, incomplete information, and unfamiliar operating environments

An AI-native working style: you use modern AI tools fluently to investigate, analyze, document, and move faster while maintaining judgment and accuracy

Willingness to travel up to 50% and spend meaningful time at customer sites, including industrial and remote locations

Ability to work from Los Angeles or San Francisco

Nice to Have
Experience identifying follow-on customer opportunities from successful deployment outcomes.

Experience deploying enterprise software directly with customers

Experience turning recurring customer needs into reusable product capabilities

Experience with ERP, historian, maintenance, or operational systems such as SAP, PI, or Wonderware

Experience navigating enterprise security, identity, networking, cloud, or on-premises infrastructure

Exposure to industrial, mining, manufacturing, energy, logistics, or other heavy-asset operating environments

French language fluency

How We Work
We value speed, clarity, and technical rigor. We favor simple systems over clever ones, prototypes over over-planning, and ownership over handoffs. You’ll work directly with founders and ship things that matter quickly.

Location & Work Model
This is a hybrid role with regular in-person collaboration in Los Angeles or the San Francisco Bay Area. We are not a remote-only company.

Work Authorization
Candidates must be authorized to work in the United States. We are not able to offer visa sponsorship for this role.

Benefits & Eligibility
This position is eligible for Skiffra’s standard benefits, including health insurance and retirement plans, and may also qualify for participation in the Company’s bonus and incentive programs.