Manager, Event & Venue Management Workforce & Training

Responsibilities
Workforce Planning & Strategy

Operational Hiring Strategy: Oversee and scale the end-to-end recruitment process for critical EVM leadership positions, including Event General Managers, Common Domain Managers, Back of House Managers, and the teams working in the Event Coordination Center and the Venue Operations Center.
Lead the development of the EVM Workforce Plan, including staffing models, role profiles, and deployment strategies across venue clusters.
Collaborate with Workforce and Venue Management teams to define Games-time staffing ratios, schedules, and requirements.
Support recruitment planning for both paid staff and volunteers.
Drive workforce integration within EVM aligned with Games-time venue hierarchies.
Curriculum Design & Training Development

End-to-End Training Pathways: Author and manage the design, development, and maintenance of all training materials for EVM teams, focusing on professional development, Role-Specific Training, and Venue Training.
Content Creation: Design engaging learning content, including presentations, interactive exercises, self-guided manuals, train-the-trainer modules, and Just in Time Training - tailored to both paid staff and volunteers.
Training Delivery & Readiness Operations

Facilitation & Training Delivery: Lead high-impact training workshops and briefings, preparing EVM leaders to train their respective teams.
Venue Training Coordination: Collaborate with Functional Areas and EGMs to support their delivery of localized, venue training and orientation tours.
Manage workforce communications and briefing processes.
Oversee on-site training and support for venue EVM leaders during Games-time.
Collaboration, Integration & Reporting

Serve as EVM’s main liaison with Workforce, Learning & Development, and Volunteer Management.
Partner with Event Visitor Services, Security, and Transport for coordinated operations.
Support EVM milestones across Event Operations Planning (EOP) phases.Track KPIs to report on EVM workforce progress (across recruitment, on-boarding, professional development, testing exercises, and training), utilizing management dashboards to report readiness status to senior leadership.
Qualifications

Experience: 5+ years of progressive experience in, Workforce Planning, or Training Management within a major sports & entertainment venue or a multi-event organizing committee.
Workforce Data: data management skills in Excel and other tools to support tracking and reporting.
Instructional Design: Demonstrated success in developing, writing, and delivering multi-tiered training programs (professional, operational, and venue-specific).
Presentation & Facilitation: Exceptional public speaking, coaching, and storytelling skills, with the ability to confidently present to audiences of all sizes.
Technical Tools: Confidence working Learning Management Systems (LMS), and standard office productivity suites.
Education: Bachelor’s degree in Human Resources, Business Administration, Sport Management, Instructional Design, or a related field.
Preferred Qualifications

Event Background: Prior experience working within a sports organizing committee (e.g., Olympic/Paralympic Games, FIFA World Cup, or similar scale) is highly desirable.
Operational Familiarity: Direct experience working in or supporting active venue operations or event-day staffing plans.
Physical Expectations

The position is in Los Angeles with in-person attendance required.
The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment 
Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region  
Extended hours, evenings, weekends, and holidays may be necessary during operational periods.
Compensation

The annual base salary range for this position is $88,000-$115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.