Medical Office Specialist II

Responsibilities

We are seeking a skilled Medical Office Specialist to join our Orthopedic practice. This position involves both front and back office duties, including patient registration, patient check in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations. The ideal candidate will provide compassionate care while fostering a collaborative team environment.

Registering and scheduling patients efficiently and accurately
Collecting patient copays and outstanding balances
Triaging patients and ensuring they receive timely care
Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
Collaborating effectively with medical staff and fellow team members
Maintaining patient records with confidentiality and accuracy
Coordinating patient flow during clinic hours, optimizing efficiency
Upholding high standards of customer service and patient care
Upkeep exam room maintenance by stocking and cleaning rooms
Collect patient history and work with enhancing direct patient care
Follow written and oral instructions
All other duties as assigned

Requirements

EDUCATION AND WORK EXPERIENCE

Education and Work Experience:
High School Diploma or GED
A minimum of one year experience, preferrably in a medical office setting.
Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred
Proficiency in EPIC and Microsoft Office systems
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Compassionate and empathetic demeanor towards patients
Ability to work and adapt efficiently in a fast paced work environment
Medical Assistant Certification is a preferred