Tower Service Manager

Job Description
Purpose:

The Tower Service Manager will direct and manage all tower and hoist service at their respective branch with overall responsibilities for equipment maintenance, safety compliance, customer satisfaction and other related activities.

Duties and Responsibilities:

Direct and manage branch performance and operations for equipment rentals, maintenance, safety, etc.
Ensure Technicians have the proper skill set for the repair, maintenance, assembly, climbs, and disassembly of tower cranes and hoists
Work closely with Tower Crane Regional Operations Manager to schedule technicians for assembly and disassembly of tower cranes
Implement cost-effective systems of control over operating expenditures, manpower, wages, and salaries
Review/approve employee time sheets
Manage equipment maintenance
Maintain existing branch facilities and equipment; replace or adjust branch facilities and equipment when necessary
Provides direction, training, development, and leadership to technicians and other service personnel
Enforce and support safety initiatives and policies through coordination with the branch/regional safety coordinators
Communicate with Technicians during assembly/disassembly to confirm the arrival of the crew, assist crane and components as trucks arrive, and coordinate with Regional Operations Manager as needed
Ensure proper crane, attachment, and component condition for upcoming jobs and that Off-rent inspections are completed before disassembly of cranes
Ensure compliance with all regulatory requirements (e.g., OSHA, ANSI, ASME, etc.) as well as Maxim policies and procedures
Requirements:

Moderate knowledge of budgets and financial statements
Moderate knowledge of process improvement programs and procedures
Good written and verbal communication skills
Moderate knowledge of what is required when transporting tower cranes
Advanced knowledge of tower crane functionality, terminology, maintenance, and repair practices
Ability to work from Operations Manuals, Service Manuals and Capacity Charts
Ability to read and understand shop and project drawings
Ability to troubleshoot mechanical problems
Education and Experience:

High School Diploma or equivalent required
5+ years’ experience in crane service environment
2+ years’ management experience in crane service environment

Language Skills:

Must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.