Manager, Employee Relations and Leave

Key Responsibilities:

Leave, Accommodation, and Work Restrictions

Own leave of absence administration end to end, including eligibility, notices, tracking, and return to work.
Run the interactive process for accommodation requests and document each step as it happens.
Coordinate work and scheduling restrictions with Regional and Studio Managers so that coverage plans reflect them.
Serve as the employee point of contact throughout, maintaining confidentiality on medical information.
Escalate accommodation and leave questions with legal exposure to the SVP, People and outside counsel.

Employee Relations Systems and Case Administration

Own the employee relations case system: intake, routing, status, ownership, and closure.
Manage the People Service Center ticket queue against defined response and resolution standards.
Maintain documentation completeness on every case, and flag files that are not ready for a decision.
Track corrective action across regions and surface where similar situations are being handled differently.
Report case volume, type, severity, and trend to the SVP, People on a set cadence.

Case Support

Prepare investigation and termination materials for the SVP, People, including timelines and document sets.
Schedule and coordinate meetings, notifications, and follow up actions on active matters.
Execute the system and record changes that follow a decision, including separations in ADP.
Maintain the employee relations playbook and escalation criteria as they are updated.

Benefits Support

Serve as the day to day contact with our benefits broker on employee questions and issues.
Support enrollment, qualifying life events, and open enrollment execution.
Coordinate benefits continuation and COBRA for employees on leave or separating.
Reconcile benefits deductions with Payroll before each cycle closes.

People Systems and Coverage

Own a defined lane of ADP changes, including leave status, restrictions, and separation records.
Serve as trained backup for core People Operations processing during absence or peak volume.
Keep data consistent between the case system, the ticket queue, and ADP.
Contribute to process improvement where administration is slow, manual, or error prone.

Requirements:

4 to 6 years in human resources with direct ownership of leave and accommodation administration.
Hands-on experience running the interactive process and managing leave cases end to end.
Strong systems fluency, including HRIS administration and case or ticket management platforms.
Experience with ADP strongly preferred, and the ability to own configuration in a defined scope.
Multi-state experience, including familiarity with state leave programs.
Working knowledge of benefits administration, including continuation and COBRA.
Exceptional documentation discipline and follow through on cases that span weeks or months.
Able to handle sensitive medical and personal information with discretion.
Comfortable supporting complex matters led by someone else rather than owning every decision.
Based in New York City and able to work onsite three days per week.

Benefits & Perks

Flexible Work Environment (3 days in office, 2 days work from home)
Comprehensive Medical, Dental, and Vision Insurance (including a plan option with $0 in-network mental health visits)
Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
Voluntary Life Insurance
Health and Commuter Tax-Advantaged Accounts
Stock Options in connection with the Company’s Equity Incentive Plan
401(k) Retirement Savings Plan
Paid Time Off, Paid Safe & Sick Leave, and Paid Parental Leave
Paid Sabbatical After 4 Years of Service
Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!