Concierge

Duties and Responsibilities

Provides positive first impression to anyone who enters the community.
Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures.
Greets all visitors in a friendly, courteous, and professional manner.
Follows hospitality touchpoints and procedures according to company standard
Ensures lobby area is scented and has music playing during shift.
Screens and requires visitors to “sign in” at hospitality desk.
Notifies residents of visitors.
Instructs resident’s visitor according to resident’s instructions.
Receives and processes incoming mail.
Accepts all outgoing mail/packages.
Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk.
Maintains and updates emergency contact information on each resident and keeps information at front desk.
Assists managers with various clerical responsibilities.
Takes RSVPs for special functions, as necessary.
Oversees sign-up for scheduled transportation.
Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
Keep hospitality captain desk and lobby area neat and organized.
Hands out maintenance requests forms and passes them onto appropriate managers.
Based on interactions with residents will immediately advise supervisor and Executive Director of any noted changes in physical and/or mental health of residents.
Works collaboratively with supervisor to create a positive, hospitality-oriented atmosphere for all associates and residents.
Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community.
Attends and actively participates in company-hosted webinars, meetings and other trainings as scheduled.
Performs other related duties as assigned.

Qualifications

High school diploma or GED required.
Prior experience in working with public.
Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
Strong organizational, oral, and written communication skills.
Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
Must have word-processing and clerical skills, and familiarity with Microsoft Office products.
Self-motivated, possessing considerable initiative and judgment in order to work with minimal supervision.
Must possess the ability to communicate effectively with all levels of management, other associates and the general public.
Must be able to work flexible hours and participate in holiday activities.