Principal Process Manager, Cash Monitoring & Support

Responsibilities:
Process Engineering - Create and/or validate processes and process flows associated with the team and support process improvement opportunities
Design and produce reports & metrics used to measure process efficiency and effectiveness
Lead team in practices, policies and methodologies related to its processes
Analyze and correct data issues with tools used or owned by department
Provide subject matter expertise on processes when representing the team in projects and other meetings with various LOBs and Third Party Vendors
Leverage a variety of cash tools and reports to proactively resolve issues and address complex problems, ensuring timely and accurate outcomes.
Provide back-up support for other ATM & Cash processes as needed
Understand upstream and downstream impacts in cash ecosystem
Provide people leadership by mentoring and developing team members, fostering a positive and collaborative environment, and supporting performance management activities.

Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of process management experience

Preferred Qualifications:
At least 2 years of Cash Operations experience
Bachelor's Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 2 years of experience in Process Management

Work from Home Technology Requirements:
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met