Senior Total AMS - Virtual

The Opportunity
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

Key Responsibilities
Handle, review, and administer Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.
Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Required Qualifications
High school diploma
5 years of experience in Absence Management Claims
E xperience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what's required
Strong customer service skills are a must

Preferred Qualifications
Bachelor's degree
Ten years of ADA claims knowledge of process and procedures.

The expected salary range for this position is $65,000 - $70,000 This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.