Product Owner, Correspondence/ Digital

Key Responsibilities
Influence the end-to-end correspondence and digital strategy across the disability claim lifecycle, ensuring a seamless, compliant, and empathetic user experience
Drive AI-enabled product development by translating business intent into validated requirements, rapidly prototyping, iterating, and refining solutions using modern tools
Collaborate closely with Legal, Compliance, IT, and Operations to design, refine, and implement experience changes-from concept through production
Own decision-making on requirements while actively partnering across stakeholders to balance regulatory compliance, brand integrity, and user experience at speed
Drive cross-functional efforts and guide a team of contributors (7-8 individuals), fostering a strong team-first mindset and shared accountability for outcomes

Required Qualifications
5+ years of experience in Disability, Leave, Group Benefits, or related product/operations roles (or equivalent combination of experience)
Demonstrated ability to interpret and apply regulatory requirements (e.g., STD, LTD, FMLA, state leave programs) within communications or product decisions
Experience leveraging technology and/or AI tools to enhance product delivery, decision-making, or customer experience
Strong problem-solving and decision-making skills, with the ability to operate effectively in a fast-paced, evolving environment
Proven ability to collaborate across teams, influence without authority, and contribute to a high-performing, team-oriented culture

Preferred Qualifications
Experience in claims, disability & absence management, or IT support within the Group Benefits space
Exposure to AI-enabled platforms or experience working in agile, product-led environments
Familiarity with correspondence systems, claims platforms, or workflow tools (e.g., FINEOS, Quadient, or similar)
Six Sigma or process improvement experience
Demonstrated curiosity, learning agility, and ability to thoughtfully challenge and improve existing ways of working

The expected salary range for this position is $93,200 - $120,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.