Associate Manager - Complaints & Grievances - 19642

Key Responsibilities
Lead a team of Complaint & Litigation Specialists responsible for logging, reviewing and researching , complaints and grievances for a particular product .
Support the team infrastructure, workflow, and culture that fosters accura te complaint responses to bring cases to closure timely .
Monitor individual performance and provide coaching to improve results
Manages inventory for a team of Complaint & Litigation Specialists to operate timely , effectively and efficiently .
Develop effective partnerships with internal & external customers, fostering an environment that supports effective teamwork and cross-functional cooperation .

Required Qualifications
Knowledge of Dental DHMO/Safeguard claim processes & applications preferred
Familiarity with compliance & regulatory requirements
Strong inventory management skills
Effective communication skills to enable strong partnerships with key stakeholders across various products.
Preferred Qualifications
Suggested 10+ years of experience in group claims, preferred.
Self-managed and motivated with the ability to encourage others.
Critical thinking skills to track & trend metrics, opportunities, and successes
Excellent communication skills to drive team member performance and present to leaders as needed
Proficient use of inventory management software, including MS Excel, Sharepoint , and PowerPoint.
The expected salary range for this position is $78,000 - $104,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .