Business Optimization Principal

About the Role

B&H is building a Business Optimization team focused on improving how we operate so we can deliver more, faster, and better for our customers.

We are hiring senior individual contributors to identify what’s getting in the way of execution today and lead the work to fix it. This role is about removing friction, simplifying complexity, and designing processes and operating models that enable teams to move with greater speed, clarity, and consistency.

You will work across departments to diagnose issues, design practical solutions, and lead transformation initiatives that make it easier for the business to execute and achieve better outcomes.

This is a highly visible role with significant impact on how B&H evolves. We are intentionally building a team that blends deep internal knowledge with external perspective from more mature or scaled environments.

What You’ll Do

Uncover friction and inefficiencies: Identify what’s slowing teams down, creating confusion, or leading to inconsistent outcomes across the business

Define problems with clarity: Take ambiguous challenges and break them into structured, actionable components

Simplify and improve processes: Redesign workflows, decision rights, and operating models to make execution easier, faster, and more reliable

Design practical solutions: Apply proven business frameworks and best practices while tailoring solutions to fit B&H’s reality

Lead cross-functional transformation: Own initiatives end-to-end—from problem definition through implementation and adoption

Enable faster execution: Remove blockers, streamline handoffs, and improve coordination across teams

Drive alignment and adoption: Bring stakeholders along by clearly communicating problems, solutions, and benefits

Leverage data to improve outcomes: Use data to diagnose issues, prioritize opportunities, and measure impact

Raise how we operate: Help introduce and institutionalize more consistent, scalable ways of working across the organization

What We’re Looking For

Experience:

8–12+ years in management consulting, business operations, strategy, or transformation roles

Track record of improving business performance through process, operating model, or organizational changes

Experience in mature or scaled environments, with the ability to bring those learnings into a growing organization

Problem Solving & Structure:

Strong, structured thinker who can quickly make sense of complex, ambiguous situations

Comfortable diagnosing root causes—not just symptoms

Familiar with business frameworks (process optimization, operating models, KPI design, etc.)

Execution & Ownership:

Proven ability to lead projects end-to-end and drive tangible outcomes

Strong program management skills with a focus on delivering results, not just recommendations

Can Establish enterprise-wide operating rhythms that reinforce accountability, transparency, and rapid decision-making that sustain “beyond the project”

Communication & Influence:

Exceptional communicator who can clearly articulate problems and solutions

Able to build trusted relationships with all levels to influence direction, resolve organizational friction, and accelerate alignment

Skilled at bringing people along through change

Data Fluency:

Comfortable using data to inform decisions and measure success

Able to translate analysis into clear, actionable insights

Mindset:

Pragmatic and action-oriented—you focus on what works, not just what’s ideal

Obsessed with making things simpler and more effective

High ownership and accountability

Willing to challenge the status quo thoughtfully and constructively

Collaborative and low-ego, with a focus on outcomes over credit

Why This Role Matters

This team exists to make B&H easier to run—and more effective at serving our customers.

By removing friction, improving processes, and enabling faster, better decision-making, this role directly contributes to our ability to deliver at scale. The impact is broad, tangible, and foundational to how the company grows.