Director of Operations

Overview

A growing medical billing organization is seeking an experienced Operations Manager / Director of Operations to oversee daily operations, team management, and client service delivery. This hands-on leadership role is ideal for someone with strong operational and medical billing experience who can drive efficiency, accountability, and growth.

Responsibilities

Oversee day-to-day office operations

Manage a team of approximately 15 employees

Monitor scheduling, attendance, PTO, and performance

Serve as a primary contact for client accounts

Supervise medical billing operations and ensure accuracy

Handle employee management and operational HR functions

Improve workflows and operational processes

Ensure high service standards across in-house and offshore teams

Qualifications

Operations management experience, preferably in medical billing or healthcare

Strong understanding of medical billing processes

Proven leadership and team management skills

Excellent organizational and communication abilities

Hands-on, accountable management style

Experience with ClinicalWorks, NextGen, Office Ally, or similar systems preferred

Multi-specialty billing experience a plus

Compensation & Benefits

$100,000–$150,000 salary (based on experience)

Full-time position

Leadership role with growth potential

Collaborative and professional work environment

About the Employer

An established medical billing company operating both in-house and offshore billing teams. The organization is known for its commitment to quality, accountability, and exceptional client service.

EEO Statement

Topaz HR is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status.

Please Note

Topaz HR is conducting this search on behalf of one of our clients. The employer’s name will be shared during the interview process, and all hiring decisions will be made directly by the client.