Customer Service Coordinator

Overview

We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience.

You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people.

If you are someone who feels personally invested in making sure customers are taken care of—and you don’t rest until the issue is resolved—this role will be a strong fit.

What Success Looks Like

Customers feel heard and supported

Issues are owned from start to finish

Communication is proactive and clear

Follow-ups happen on time

Problems are resolved with care

Key Responsibilities

Respond to customer inquiries via phone, email, and chat

Resolve order issues, damages, and customer concerns

Provide order updates and follow up on open cases

Coordinate with internal teams to ensure timely resolutions

Maintain accurate customer records

Who We’re Looking For

Empathetic and customer-focused

Calm and professional under pressure

Strong communicator and active listener

Organized with excellent follow-through

Able to manage multiple priorities

Takes ownership and solves problems proactively

This is a full-time, in-office position. We are only considering candidates who can work on-site full-time .

Compensation

$25–$33 per hour , based on experience and qualifications.

Why Join Culinary Depot

We hold high standards and support our team accordingly.

Competitive compensation with performance-based reviews

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off plus paid holidays

Hands-on training, mentorship, and internal growth opportunities

Fast-paced, collaborative, and execution-focused office culture

About Culinary Depot

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.