Pre-Enrollment Team Supervisor- SPSCS

Overview
We are seeking a highly responsible, motivated, and mature individual to lead a team of offshore employees. This role
involves managing and overseeing offshore employees who handle Community Medicaid applications and eligibility
processing for members seeking long-term care services throughout New York State.
The ideal candidate will take full ownership of their work and be proactive in problem-solving and communication.
You'll serve as the primary point of contact for escalated questions and ensure that the daily operations of the pre-
enrollment and eligibility process are completed efficiently and accurately. This role requires strong leadership and
communication skills, and the ability to present professionally in written and verbal correspondence.
Key Responsibilities
• Oversee the daily work and productivity of offshore employees handling Community Medicaid applications and
eligibility processing
• Participate in and lead daily team meetings
• Respond to escalated questions and issues, providing clear and timely guidance
• Ensure the accuracy and timeliness of Community Medicaid applications and submissions
• Monitor intake, document collection, application preparation, submission, and follow-up activities
• Track eligibility status and assist in resolving application delays, denials, and outstanding documentation requests
• Maintain professional communication via Outlook and other platforms
• Promote team accountability and performance
• Collaborate with MLTC plans, LHCSAs, and internal departments to ensure smooth operational workflows
• Support process improvement initiatives to increase efficiency and successful eligibility outcomes