Enterprise Production Manager

As an Enterprise Production Manager, you'll have the opportunity to:

• Serve as a senior operational partner and right hand to the Enterprise Account Executive.
• Own and manage the enterprise production pipeline from submission through closing.
• Establish a high standard for responsiveness, professionalism, service, and follow-through.
• Exercise independent judgment when resolving production and client issues.
• Mentor and support newer Production Managers and team members.
• Identify recurring production challenges and recommend process improvements.
• Strengthen collaboration across Sales, Processing, Underwriting, Closing, and other operational teams.
• Contribute an operational perspective to broader enterprise strategy and initiatives.
• Help create scalable processes that support continued organizational growth.

🛠️ Key Responsibilities👥 Enterprise Production Leadership
• Serve as the primary operational point of contact for the Enterprise team.
• Act as the right hand to the Enterprise Account Executive, maintaining visibility into all pipeline activity.
• Own the production pipeline end to end and ensure files continue progressing toward closing.
• Operate with a high degree of autonomy and make day-to-day operational decisions without waiting for direction.
• Exercise sound judgment when determining what to resolve directly, what to route, and what to escalate.
• Keep the Enterprise Account Executive informed of significant pipeline activity, risks, and opportunities.
• Serve as a mentor and point of stability for newer team members.
• Model the team's standards for responsiveness, professionalism, accountability, and follow-through.

📞 Client & Partner Experience
• Serve as the first point of contact for inbound calls and emails for the Enterprise team.
• Create a responsive, positive, energetic, and solution-oriented experience for clients and partners.
• Maintain clear and proactive communication throughout the production lifecycle.
• Resolve operational issues quickly while maintaining strong relationships with brokers, borrowers, sales partners, and internal stakeholders.
• Ensure clients and partners understand next steps, outstanding requirements, and potential timing impacts.
• Escalate strategic or complex matters to the Enterprise Account Executive with appropriate context and recommended solutions.
• Represent eLEND with professionalism and a strong commitment to exceptional client service.

📑 Production Pipeline Management
• Own active pipeline tracking and maintain visibility into every file, milestone, deadline, and outstanding action.
• Monitor and proactively address time-sensitive priorities, including locks approaching expiration.
• Track disclosures requiring requests or re-requests.
• Monitor loans approaching Clear to Close without a final submission.
• Monitor and coordinate TPO submissions.
• Identify potential delays before they impact milestone dates.
• Proactively communicate risks and develop solutions to keep loans moving toward closing.
• Maintain accurate documentation and pipeline notes so no file, client, or deadline falls through the cracks.

🤝 Cross-Functional Collaboration
• Partner closely with Account Executives, Sales, Processing, Underwriting, and Closing to maintain alignment throughout the loan lifecycle.
• Collaborate with operational partners to resolve complex loan and pipeline challenges.
• Coordinate priorities across departments to protect milestone and closing dates.
• Represent the Enterprise team in cross-departmental initiatives.
• Provide a production-operations perspective during broader business and process discussions.
• Build strong working relationships across the organization to improve communication and execution.
• Support initiatives designed to improve the overall client and partner experience.

⚖️ Risk, Escalation & Operational Judgment
• Review incoming requests and determine the appropriate action in real time.
• Resolve routine and complex operational matters within established authority.
• Route sales opportunities to the appropriate Account Executive.
• Escalate strategic, high-risk, or complex matters to the Enterprise Account Executive.
• Identify potential operational risks and communicate them proactively.
• Ensure production activities remain aligned with applicable company, investor, agency, and regulatory requirements.
• Exercise sound judgment while balancing client service, operational priorities, risk, and business objectives.

📈 Operational Excellence & Performance Management
• Monitor pipeline performance, turnaround times, service levels, and productivity.
• Maintain accurate and timely production tracking and documentation.
• Identify recurring bottlenecks, communication gaps, and process inefficiencies.
• Analyze production patterns and recommend solutions to improve workflow efficiency.
• Partner with the Enterprise Account Executive and broader leadership team on process-improvement opportunities.
• Help establish and reinforce operational standards across the Enterprise team.
• Continuously look for ways to improve speed, transparency, accountability, and client experience.

🌱 Team Development
As part of your leadership responsibilities, you'll:

• Mentor and support newer Production Managers and team members.
• Serve as a resource for questions, problem-solving, and day-to-day production challenges.
• Model exceptional communication, responsiveness, and ownership.
• Share knowledge and best practices across the team.
• Help create consistency in production processes and service standards.
• Contribute to a culture of accountability, collaboration, and continuous improvement.
• Support team initiatives and other related duties as needed.

🎯 What You Bring
• Proven experience in mortgage sales production, operations, processing, or a related mortgage lending function.
• Strong understanding of the mortgage loan lifecycle from lock through closing.
• Demonstrated ability to manage a high-volume, deadline-driven production pipeline.
• Strong understanding of LOS platforms, disclosure tracking, and TPO submission processes.
• Ability to operate independently and make sound operational decisions without constant direction.
• Strong judgment with the ability to quickly determine what to resolve, route, or escalate.
• Proven ability to anticipate problems and proactively develop solutions.
• Experience mentoring, coaching, or supporting peers and team members.
• Exceptional organizational skills and attention to detail.
• Ability to remain calm, focused, and effective in a fast-moving environment.
• Strong written and verbal communication skills with a warm, professional, and solution-oriented approach.
• Strong relationship-management skills with borrowers, brokers, Account Executives, and internal partners.
• Strategic mindset with the ability to identify process gaps and recommend improvements.
• Ability to balance independent work with close partnership with the Enterprise Account Executive.
• Strong commitment to client service, accountability, and operational excellence.

⭐ Preferred Qualifications
• Previous experience supporting enterprise or high-volume mortgage production teams.
• Experience working directly with Account Executives, brokers, or wholesale/TPO partners.
• Experience managing complex mortgage pipelines and time-sensitive closing priorities.
• Strong familiarity with Loan Origination Systems and mortgage workflow technology.
• Experience with disclosure management and re-disclosure processes.
• Experience with TPO submission processes.
• Demonstrated success improving pipeline efficiency, turnaround times, or client satisfaction.
• Previous experience mentoring or developing other mortgage professionals.
• Experience identifying production trends and implementing operational improvements.
• Strong understanding of agency, investor, and company mortgage requirements.

📆 A Day in the Life
Your day may include:

• Monitoring the Enterprise production pipeline and identifying files requiring immediate attention.
• Responding to inbound calls and emails as the first point of contact for the team.
• Reviewing locks approaching expiration and coordinating necessary action.
• Monitoring disclosure requests and re-requests.
• Following up on loans approaching Clear to Close without final submission.
• Coordinating TPO submissions and resolving related issues.
• Partnering with Processing, Underwriting, and Closing to protect milestone dates.
• Determining which issues can be resolved independently and which require escalation.
• Providing the Enterprise Account Executive with pipeline updates, risks, and recommended solutions.
• Supporting Account Executives with sales opportunities and operational challenges.
• Coaching newer team members through complex production scenarios.
• Identifying recurring bottlenecks and recommending process improvements.
• Maintaining accurate pipeline documentation and ensuring all action items have clear ownership.
• Representing the Enterprise team in cross-functional meetings and initiatives.
• Continuously looking for opportunities to improve efficiency, communication, and the client experience.

💼 Worksite
Hybrid or Remote – U.S. Based Candidates

At eLEND, we value the nuance in how teams collaborate best together and with our clients. Based on the requirements of this role, this is a hybrid or remote opportunity.

This role operates within a highly collaborative environment across:

• Enterprise Sales
• Account Executives
• Production Operations
• Processing
• Underwriting
• Closing
• TPO / Broker Partners
• Operations Leadership

The role includes:

• Daily collaboration through Microsoft Teams, email, phone, and virtual meetings.
• Frequent interaction with Account Executives, borrowers, brokers, and internal operational partners.
• Ownership of a high-volume production pipeline.
• Proactive communication around time-sensitive loan milestones.
• Opportunity to influence production processes and operational strategy.
• Leadership through mentorship, subject-matter expertise, and day-to-day operational ownership.