Customer Success Manager

What You'll Do
Own customer success by aligning business goals to clear outcomes, success plans, and measurable value.
Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities.
Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations.
Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations.
Drive retention and identify expansion opportunities based on evolving customer needs and business objectives.
Serve as the customer’s strategic partner, bringing industry best practices, insights, and recommendations.
Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
Maintain strong account discipline, including customer health, success plans, risks, opportunities, and key account information.
Partner effectively with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning.

What You'll Bring
Bachelor's Degree (preferred) or equivalent work experience
3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
Strong business acumen and the ability to connect customer challenges to business outcomes and solutions.
Consultative communication, discovery, and relationship-management skills.
Ability to analyze customer data and translate insights into recommendations and action plans.
Confidence leading strategic conversations with stakeholders at multiple levels.
Commercial awareness with experience supporting retention, renewals, and expansion.
Strong organizational skills and the ability to manage multiple customer priorities.
Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred