Concierge (Swing-Shift)

Responsibilities

What You’ll Do:
Resident & Guest Services

Greet residents and guests with professionalism and warmth

Announce visitors and manage deliveries with care

Keep the lobby calm, clean, and inviting

Support leasing tours and resident events with a polished front desk presence

Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

Monitor building camera systems and logs

Track vendor and contractor activity and follow access procedures

Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

Log and organize packages and deliveries using digital tools

Track service requests and amenity bookings

Support the package room and inventory systems

Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

Prepare elevators and common areas for scheduled moves

Notify the Resident Manager of unscheduled move-ins/outs

Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

Welcome prospective residents and alert the leasing team

Share branded materials and collect contact information

Maintain a composed and helpful presence

Lifestyle & Brand Engagement

Offer local tips, help with events, and maintain bulletin boards

Remember and act on resident preferences to personalize service

Be a trusted connector in the community

Emergency Response & Service Support

Follow all emergency procedures and stay calm under pressure

Step in to solve service issues when possible, and escalate as needed

Follow up with residents to ensure satisfaction

Teamwork & Professionalism

Keep the front desk clean and organized

Join daily huddles and team updates

Model professionalism and emotional intelligence

Take on special assignments when asked

Qualifications

What You Bring:
A passion for excellent service and a composed, professional attitude

Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)

Ability to lift to 50 lbs and stand for long periods

High school diploma or equivalent