Technical Setup Specialist

What you'll do

Serve as the primary, initial point of contact during the implementation phase for new customers
Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
Connect each customer’s DMS and Scheduler tool integrations
Troubleshoot any initial scheduling errors
Update configurations
Process historical data via BizzyCar’s back-end, The Hive
Schedule test appointments and facilitate pre-launch checks
Launch rooftops to allow for BizzyCar outreach to begin
Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
Document setup procedures and contribute to internal knowledge bases and playbooks.
Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary

Qualifications

2+ years of experience in a technical onboarding, implementation, project management, or an IT support role, preferably in a SaaS or automotive tech environment.
Strong understanding of software configuration, APIs, and integration workflows.
Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
Clear, professional communication skills—both written and verbal.
Highly organized and able to manage multiple setup projects in parallel.
Comfortable working in a fast-paced, customer-facing environment.
Experience with tools like Salesforce or HubSpot is a bonus.

What We Offer

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

Competitive base salary $65,000-$70,000
Comprehensive health benefits — medical, dental, and vision coverage
401(k) plan + equity
Paid time off, including vacation, sick leave, and paid holidays
Career growth opportunities
Ongoing training and development
Supportive, collaborative team culture