Program Analyst

Key responsibilities

Build relationships with customers to understand their needs and help educate about our different program and services.
Act as a point of contact for identified prospects and explain our services.
Ensure customer deliverables and inquiries are addressed on time.
Prepare presentations and reporting templates.
Calculate carbon and other environmental footprints based on client information using company tools.
Assist with client onboarding, recurring sends, and Q&A; log actions and status in CRM/project tools.
Guide new strategic offerings and execute implementation to the industry.
Attend webinars, conferences and perform individual research to stay on top of emerging policy developments, grant opportunities, and be able to communicate summary notes and guidance about the impacts for our program to the company and customers.
Create education materials and guidance for customers to understand sustainability terms and concepts, best practices, evolving trends, policy, accounting guidance, etc.
Assist clients with data collection and calculation of their carbon footprints.
Communicate effectively and clearly with outside customers and partners.
Attend key trade conferences to represent 4AIR and talk about program with potential and existing customers.
Support the development of new carbon and non-carbon reporting mechanisms and processes.
Perform other related duties as assigned.

Key Skills & Competencies

Data accuracy: Comfortable cleaning, checking, and reconciling flight activity data; high attention to detail and numeracy.
Deadline ownership: Ability to meet deadlines, must be comfortable prioritising tasks, demonstrate flexibility, display a strong work ethic, fanatical attention to detail, and sense of urgency. Ability to work in a small team, remote environment.
Team player & feedback-friendly: Collaborates across regulatory, commercial, and data/tech teams; receptive to coaching.
Clear communicator: Explains findings and next steps simply to clients and internal stakeholders..
Professional presence: Able to represent the company and support at industry events
Continuous learning: Proactive about policy updates and applies learning to improve processes and educate peers.

Functional Skills

Communication: Client-facing email etiquette, meeting notes, and follow-ups; builds rapport with customers and partners; effective in a remote team.
Tools & software: Proficient across the Microsoft 365 ecosystem; strong general data-management skills; quick to learn new platforms. Bonus: basic analytics/BI familiarity.
Process & organization: Task tracking, versioning, and file hygiene; comfort working from templates and improving them.

Minimum Qualifications

Proficiency in Microsoft Excel and PowerPoint (VBA not required).
1–4 years’ experience in aviation, sustainability, data/analytics, or customer support.
Ability to work independently, manage multiple tasks, and meet deadlines in a remote, small-team environment.
Excellent organization and attention to detail.
Customer-oriented mindset; anticipates needs and follows through.

Additional Desired Qualifications

Bachelor or Masters in business, accounting, sustainability or related fields
Working knowledge of business aircraft industry, products, and services Flight data analytics understanding and familiarity
Bachelor’s/Master’s in business, accounting, sustainability, aviation, or related field.
Pilot license or aviation operations exposure (nice to have, not required).