Sales Operations Manager

About the Role
Our Sales Operations team plays an important role in ensuring the smooth and efficient execution of ArmorCode’s sales engine. In this role, you will serve as the operational backbone of the Sales organization, responsible for maintaining Salesforce data quality, dashboards, analytics, and user governance, while supporting effective deal and pipeline management. You will also own the end-to-end Deal Desk process, ensuring contracts, DocuSign execution, and invoicing are managed accurately and efficiently. In addition, you will work closely with the Channel team as their day-to-day operations partner, supporting channel operations and enablement to help drive effective partner execution.

What You'll Own
Salesforce - Admin & Analytics:

User management, profiles, roles, page layouts, and permission management.
Forecast hierarchy maintenance, quota record administration, pipeline stage governance, territory mapping governance.
SFDC reports and dashboards for sales, channel, and leadership - to assist in decision making and effective Sales governance.
Day-to-day SFDC triage and admin support for Sales Reps and Leaders
QA SFDC data quality and HubSpot sync health independently.

Pipeline & Forecast Support to Rev Ops Leader, VP WW Sales:

Maintain rolling coverage model, flag gaps by segment
Quarterly forecast dashboard.
Ad-hoc data requests from VP WW Sales, CFO, and RevOps Leader
Monthly marketing funnel data pull (MQL→CW): provide data to Growth Marketing Leader for interpretation
Weekly channel pipeline roll-up from PRM/SFDC for forecast call

Deal Desk Support:
Closed Won processing.
Order form and contract review
MNDA / NDA routing, POV agreement coordination with Legal:: compare vs. ArmorCode template; flag outliers; route to CFO / Legal
MSA / DPA / Security Questionnaire workflow owner: gather inputs from Legal, Engineering (DPA/security), and Leadership
Vendor / supplier form completion.
Coordinate with Finance and AWS Channel for post close invoicing process

Channel Ops - PRM Tool Management:

Full PRM admin: user management, portal configuration, deal registration rules, partner tier setup, portal access provisioning
Deal registration processing. Weekly sync with Channel Team: deal reg status, pipeline health, VAR conflicts
VAR onboarding: set up new VARs in PRM, manage onboarding
Partner enablement asset management: datasheets, pricing, playbooks
Monthly channel revenue dashboard: partner-sourced ARR, deal reg conversion, VAR performance
Crossbeam administration: manage partner overlap tool; onboard new partners; coach Channel Team

Renewals:

Renewal document coordination: work with AE/CSM for ensuring timely renewals
Commission and Partner Rebates

Work closely with Finance on commission payout data and calculations

KPI’s for the Role

Deal Desk Cycle Time (Closed-Won → fully processed: contract review, NDA/MSA routing, invoicing)
Salesforce Data Quality & Dashboard Accuracy (data hygiene, reporting SLA, forecast dashboard freshness)
Channel/PRM Operational Efficiency (deal registration turnaround, conflict resolution SLA, VAR onboarding time)
Pipeline & Forecast Reliability (coverage gap detection, forecast accuracy vs. actuals, ad-hoc request SLA)
Renewal & Commission Data Accuracy (on-time renewal doc readiness, zero commission payout errors)

Who you are
Graduate/ Post graduate with 4–5 years in Sales Ops, Deal Desk at an Enterprise SaaS startup.
Experience in Series B, C stage startup.
Ability to work async in a remote first environment with autonomy

Salesforce

Proficient admin: flows, validation rules, reports, dashboards, user management, data hygiene
Salesforce Admin certification preferred - not required if demonstrable hands-on experience
Does not need to be a developer.

Deal Desk & Contracts

Hands-on experience with enterprise SaaS contracts: NDA routing, MSA coordination, DocuSign, order form review
Coupa, Ariba, and/or AWS Marketplace portal invoicing experience would be good to have

Channel / PRM Portal

Experience at a company with a meaningful channel / partner motion strongly preferred. EPRM tool experience (Channeltivity, Impartner, Alliances, Salesforce PRM) would be a differentiator
Understanding of deal registration mechanics, VAR conflict resolution, and partner pipeline reporting valued

Why You Will Love It
Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered