Digital Customer Success Campaign Manager

What we're looking for:

• Bring experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a Software as a Service (SaaS) environment.

• Have owned or significantly contributed to lifecycle or digital customer programs with measurable impact.

• Write clear, engaging customer-facing communications and adapt messaging for different audiences and customer needs.

• Interpret customer and product usage data, identify patterns, and turn insights into practical campaign and journey improvements.

• Work effectively across Customer Success, Product, Marketing, Data, Operations, and Content teams while navigating changing priorities and building new programs from the ground up.

Bonus points for:
• Experience using artificial intelligence (AI) tools to accelerate campaign development, analysis, experimentation, or content creation.

• Experience with 1Password, cybersecurity, or a similar technology product.

What you can expect:

• Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.

• Develop targeted campaigns that help customers move from trial to meaningful product adoption and guide them toward the right next step.

• Draft, edit, and optimize customer-facing email campaigns, connecting them with education resources and other digital experiences.

• Use customer signals, milestones, and behaviors to identify moments of friction or opportunity and create timely interventions.

• Monitor campaign performance through metrics such as engagement, activation, product usage, retention, and expansion; use experimentation and cohort analysis to improve results.

• Partner with Data and Analytics teams to support dashboards and reporting, then use those insights to make informed recommendations.

• Collaborate with Product, Customer Success, Marketing, Operations, and Content partners to keep programs accurate, useful, and aligned with the customer journey.

• Use tools such as Gainsight, Salesforce, marketing automation platforms, and AI solutions to increase campaign quality, testing speed, and operational efficiency.