Principal Delivery Strategy and Operations

The Impact of a Principal Delivery Strategy and Operations at Coupa:

We're building a stronger, more connected Value Services Operations organization at Coupa, and we're looking for a Strategy & Operations Lead to help us get there. In this role, you'll work with us to understand complex problems, shape business processes that are largely undefined today, and develop clearer decision-making methods.

What You'll Do:

Work with Services Sales and Delivery leaders to turn broad questions into clear problem statements and practical plans
Look at how systems, tools, incentives, and behaviors connect across the services lifecycle, with attention on root causes — not symptoms — to build solutions that last
Take ownership from idea to outcome, working with teams across the business
Build simple, clear frameworks to compare scenarios and understand tradeoffs, translating business questions into analytical requirements that teams can build from
Partner with analytics and technical teams to build models and outputs that support confident decisions
Help identify where advanced analytics and machine learning can improve forecasting and delivery
Shape business processes where none exist today — much of Services Delivery Operations runs on tribal knowledge and ad-hoc decisions rather than defined process; you'll design and stand up the processes, not just refine existing ones
Help develop the metrics, routines, decision processes, and broader improvements that guide a growing organization as we simplify, standardize, and scale
Work closely with Delivery, Finance, and Regional Operations to stay aligned on priorities Build Scalable Insight
Define what dashboards and reporting should answer, ensure they meet the needs of different audiences, and balance accuracy with practicality when a directional answer is enough to move forward

What You Will Bring to Coupa:

10+ years in management consulting, strategy & operations, or business operations.
Experience solving complex multi-team problems and interacting with senior/executive leaders.
Strong analytical and Excel skills, including modeling and scenario analysis.
Experience with BI tools (Power BI or Sigma preferred) and partnering with data and engineering teams.
Systems-thinker who evaluates 2nd- and 3rd-order effects and constructively questions assumptions.
Strong communicator who simplifies complex topics and operates independently in ambiguous environments.
Bonus: Experience in Professional Services, consulting, or subscription-based businesses.
Bonus: Familiarity with forecasting, scoring models, validation, and collaborating with data science on ML projects.