Debt Collector Specialist

Responsibilities

* Contact debtors via phone, email, and written correspondence to collect outstanding balances
* Negotiate payment plans and settlements in accordance with company policies and applicable regulations
* Maintain accurate and up-to-date records of all collection activity and debtor communications
* Review and analyze delinquent accounts to prioritize collection efforts
* Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws
* Collaborate with internal teams to resolve billing disputes and account discrepancies
* Meet or exceed monthly collection targets and performance metrics

Requirements

* Availability to work Wednesday–Sunday, 12:00 PM–8:00 PM Eastern Time (ET), is required
* Prior experience in debt collection, accounts receivable, or a related financial role preferred
* Strong knowledge of FDCPA regulations and debt collection compliance standards
* Excellent verbal and written communication and negotiation skills
* Experience with collection software, CRM systems, and Microsoft Office Suite - advantage
* Ability to handle difficult conversations with professionalism and empathy
* Strong organizational skills with high attention to detail
* High school diploma or equivalent required; associate's or bachelor's degree a plus