Vendor Operations Specialist II

Who You Are

Able to own a high-volume non-compliance ticket queue with accuracy: you keep issue status, reason codes, and dollar amounts correct across dozens of open tickets so the team can trust the data behind vendor decisions
Comfortable being the primary point of contact for vendor communication on compliance issues: you’re the one emailing and calling vendors to resolve routing deviations, mis-ships, and labeling problems, day in and day out
Comfortable working daily in Google Sheets and Microsoft Excel: this is where the job actually happens, compiling vendor data templates, updating ticket trackers, and spotting errors before they go out the door
Direct cross-functional communicator: you close the loop with Ops and Merch on non-compliance issues yourself
Open to growing into portfolio-level ownership over time: analyzing vendor compliance trends and contributing to KPI scorecards as you build context in the role
Comfortable supporting pieces of vendor onboarding as needed, without owning the process end to end
3–5 years in vendor operations, inbound logistics, supply chain coordination, or any role that required high-volume vendor communication and accurate issue tracking
Comfortable owning a defined scope with minimal oversight, you make decisions within your lane and escalate the right things, not everything
You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.

How You Will Make An Impact

Own the day-to-day non-compliance ticket workstream for your portfolio: keep issue status, reason codes, and dollar amounts accurate so the team can trust the data behind vendor decisions
Serve as the primary point of contact for high-volume vendor communication on compliance issues, from routing deviations to mis-ships, following up until every thread resolves
Resolve UPC and labeling issues directly with vendors to unblock fulfillment centers
Close the loop with Operations and Merchandising on non-compliance outcomes directly
Pursue credit memos on open discrepancies so financial impact is recovered
Support pieces of vendor onboarding as needed, working from the Senior Vendor Operations Specialist’s established playbook
Analyze vendor compliance trends and prepare KPI scorecard metrics shared with internal teams and vendor partners as you grow into owning your portfolio’s performance story
Funnel consolidated portfolio KPIs and trend data to the Senior Vendor Operations Specialist for network-level performance reporting
Surface process improvement proposals based on your portfolio data, bringing the idea and evidence to the Senior Vendor Operations Specialist

Why This Role

You’ll build real vendor operations fluency fast: this role is the primary point of contact for compliance issues across a live portfolio, not a queue you’re shielded from
You’re trusted to communicate directly with Merchandising, Operations, and vendor partners on the issues in your queue
As you build context in the role, you’ll grow into owning your portfolio’s data and performance story, the natural next step toward Senior Vendor Operations Specialist