Patient Transporter Supervisor

Responsibilities:

Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.Leads the handling and resolution of complex issues and complaints.Determines, coordinates and supervises daily staffing assignments and levels.Performs staff responsibilities, as needed, to fulfill required service levels.Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols. Assists with policy and procedure updates and Performance Improvement activities.
Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, MANAGE BUSINESS PRIORITIES, MANAGING PEOPLE, MEASURING PERFORMANCE RESULTS, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
Education and Certification Requirements:

High School Diploma or Equivalent (Required)
Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: One (1) year of patient transportation or supervision experience required.