Asset Resolution Specialist

The Role

The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You’ll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.

Responsibilities

The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers
Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor
Works closely with our investors to negotiate loss mitigation strategies
Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution
Manage relationships with internal departments and with business partners
Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems
Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives
Responsible for periodic and ad-hoc reporting

Qualifications

Minimum of 2 years of mortgage experience
Bachelor’s degree
Exemplary communication skills, both written and spoken
Must have the ability to guide customers and investors through the retention and/or liquidation process and navigate on their behalf
General knowledge about the entire loss mitigation process
Self-starter with the ability to independently work a pipeline effectively
Qualifications