Patient Services Representative

Essential Job Functions

Greets and registers patients upon arrival, collects patient demographics, referrals, guarantors, insurance and other billing information; interviews patients and other parties to obtain information
Performs pre- and post-billing functions, responds to patient inquiries in-person and via written correspondence.
Verifies insurance coverage
Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
Answers incoming calls and assist with general clerical duties as needed within the department

Required Qualifications

High School Diploma
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Excellent verbal communication skills
Ability to accurately and efficiently enter alpha numeric data on screen
Knowledge of basic medical terminology
Ability to use personal computers and select software applications including Epic
Successful completion of competencies related to the Cadence Scheduling system and Point of Service Collection policy

Preferred Qualifications

Associate or Bachelor’s Degree
Prior experience in a practice setting including in depth knowledge of appropriate insurance protocols
Oncology Experience

Position Details:

Job Type/FTE: Full Time (1.0 FTE)
Shift: M-F 9:30 AM – 6:00 PM
Unit/Department: Medical Oncology
CBA Code: 743 Clerical