General Manager

General Manager
New York, New York, United States (On-site)

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, and detail-oriented General Manager for its flagship location; a luxurious, high-traffic and fully occupied commercial property ——.
The successful candidate must have a successful record of managing and directing all daily and long-term activities, and projects for tenant services, operations and maintenance, asset planning and budgeting at a high traffic commercial property. Responsibilities also include developing and executing a business plan, budget management, capital planning and oversight of the daily management of large teams and operational activities.

Core Responsibilities
Budgeting & Reporting
Contribute in and oversee the preparation of annual budget and asset management plan.
Oversee monthly financial reports, variance reports, and CAM reconciliations, or prepare as needed.
Ensure approved budget is consistently met with primary focus and direct responsibility for cash flow forecasts, re-forecasts and funding requests.
Responsible for reviewing, auditing and approving all reports prior to delivering to senior management.
Responsible for controlling the procurement, contracting, and expenditure processes per company policy.
Collaborate with accounting team to ensure all policies and procedures are completed in a timely manner and followed.
Responsible for reviewing real estate tax assessments and engaging tax consultants when necessary.
Daily Operations
Implement and execute the approved strategic management plan for the asset(s).
Own primary responsibility for successful execution of all day-to-day operations to assure 100% compliance with established policies and procedures.
Provide direction, coaching
In close partnership with the Resident Manager, oversee all construction projects and delegate components of the projects, where possible, to ensure accurate, timely and within budget completion
Ensure all resident matters, including work orders, general requests, and complaints are resolved timely.
Risk Management
Conduct bi-weekly site inspections and walk-throughs.
Ensure a property inspection program is in place and implemented.
Ensure regulatory compliance and effective management of risk and liability
Oversee and approve the creation and maintenance of all sites specific documentation and initiatives including, but not limited to, site operations manuals and emergency procedures manuals.
Ensure corrective actions are taken quickly and efficiently for any violations requiring repairs to building systems
Experienced in all legal processes to successfully manage, but not limited to A-Z, L&T, holdovers.
Tenant Management
Establish and maintain positive relationships with tenants.
Maintain site specific lifestyle programs that align to occupancy strategy and always seek opportunities for improvement.
Oversee and approve the creation and maintenance of all tenants related documentation and initiatives including, but not limited to, handbooks, anniversary programs, retention programs, surveys and feedback forms, training meetings.
Process and manage accruals, evictions, timely rent payments, account audits to ensure all tenant accounts and receivables are current.
Resident billing
Lead renewal processes and ensure renewal policies, procedures and tactics are followed leading to exceptional renewal rates and meeting renewal goals.
Team Management
Hire, train, and supervise management staff.
Responsible for performance management, salary reviews, goal setting.
Organize, monitor and assess the performance of supervised staff.
Assure that staffing aligns to agreed qualifications
Ensure proper staffing levels within budget.
Lead by example, coach and drive team performance and reach leasing, renewal and account receivables goals.
Vendor Management
Participate in negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures. Ensure teams are overseeing vendors and accountability measures are in place.
Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.
Maintain excellent vendor relationships.
Licenses, Permits, Documentation
Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.
Identify gaps and develop documentation in accordance with requirements.
Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.
Position Requirements
5 years+ of managing commercial real estate assets in Manhattan.
Strong understanding of property, building management and real estate concepts
Large projects oversight experience required.
Financial Acumen is a must
Accounting experience is a plus
Advanced, hands-on MS Office skills (emphasis on Word/Excel)
Strong multi-tasking skills
Exceptional customer service and communication skills
Strong organizational skills
Ability to remain calm and thrive under pressure in a fast-paced environment.
Time management skills
People management skills / Leadership
Property management software experience, Yardi, BuildingLink, Salesforce is a must.