Relationship Manager

RESPONSIBILITIES:

Relationship Management and Client Service

Manage designated client relationships and support senior executives in delivering integrated philanthropic advice and solutions to foundation, endowment, charitable trust, and other nonprofit clients, donors, and prospects.
Promote overall client satisfaction through timely service delivery, proactive issue resolution, and regular communication with clients and internal partners.
Prepare customized client meeting materials, including relationship objectives and financial reports; Lead client meetings and complete follow-up activities.
Account Administration
Support the administration of private equity and hedge fund investments, including drawdown fund structures, valuation, tax reporting, and audit requirements.
Provide daily administration of investment management accounts for foundations and endowments, coordinating with Endowment & Foundation team members, other Glenmede departments, client staff, board and committee members, attorneys, and accountants.
Facilitate account onboarding, daily transactions, client information maintenance, relationship management system updates, client inquiries, issue analysis and resolution, and account and trust reviews.
Understand and manage transactional and regulatory risk.

Team Development
Develop junior team members in support of delivering excellent client service.
Provide coaching and training to build technical expertise in the nonprofit sector.
Review staff work product for accuracy and completeness.

Firm Building
Participate in department-specific and firm-wide initiatives that expand capabilities, address unmet business needs, improve the client experience, develop more efficient processes, and advance team, office, and business capabilities.

REQUIRED QUALIFICATIONS:

Bachelor’s degree required. 
Experience working in a regulated investment management environment or nonprofit finance experience.
7-10 years of progressive experience advising nonprofit, foundation, or endowment clients, with a background in accounting, finance, and/or tax preparation.

PREFERRED QUALIFICATIONS:

Professional designation such as CPA or CFP preferred.
Experience and proven success with nonprofit clients, donor advised funds, foundations, and endowments strongly preferred.
Strong knowledge of philanthropy and foundation management, with the ability to collaborate effectively in a team-based client service environment.
Demonstrated understanding of exempt organization entity structures, reporting needs, and the operational challenges exempt organizations face.
Effective written and verbal communication skills with clients, co-workers, and professional advisors.
Strong analytical skills and attention to detail, particularly with financial calculations.
Willingness to travel extensively and work outside normal business hours, as needed.
Proficiency in Microsoft Office, including advanced Excel; experience with CRM and portfolio or fund accounting systems.