Resident Care Coordinator

Your Role:

As the Resident Care Coordinator, you will support the Director of Health & Wellness (DHW) with both administrative and clinical coordination responsibilities within the Wellness Department. This role plays a key part in ensuring resident care services are delivered safely, accurately, and in compliance with company policies and state regulations.

What You’ll Do:

Assist the Director of Health & Wellness with administrative and operational duties within the Wellness Department
Coordinate resident care needs including scheduling, documentation, and required clinical logs
Develop and maintain resident care staffing schedules, ensuring regulatory and company compliance with a four-week rolling schedule
Track team member call-offs and assist with scheduling coverage as needed
Maintain resident care scheduling records and approved time-off documentation
Perform daily filing and organization of resident clinical records, ensuring accuracy, completeness, and physician signatures when required
Retrieve and track signed physician orders within required timeframes
Assist with medication cart audits and medication administration process reviews
Monitor medication passes to ensure accuracy, timeliness, and compliance; provide coaching and support as needed
Assist with MAR reviews and monthly reconciliations
Track and monitor lab orders, enter lab orders for scheduled draw days, and maintain required documentation
Assist with preparation of documentation prior to in-house physician visits
Schedule resident medical appointments and coordinate transportation as needed
Conduct Memory Care room safety checks as assigned
Assist with ordering wellness supplies and maintaining inventory
Support new hire orientation and training for Care Managers and Medication Technicians
Assist with evaluations of Care Managers and Medication Technicians
Perform building rounds to assess resident care delivery and address needs
Ensure resident rights are upheld at all times
Communicate changes in resident condition to the Director of Health & Wellness or physician when required, ensuring proper documentation
Participate in Manager on Duty rotation as assigned
Support fire safety, disaster preparedness, and emergency procedures
Perform other duties as assigned

Qualifications:

Certified Nurse’s Aide (CNA) certification and/or Qualified Medication Aide (QMA) certification
High School diploma or GED
Minimum age of 18
CPR certification
First Aid certification
Previous experience working with seniors preferred
Ability to communicate effectively with residents, families, and team members
Ability to read, interpret, and complete required documentation and logs
Strong organizational, time management, and multitasking skills
Ability to remain calm and make sound decisions in urgent or stressful situations
Demonstrated good judgment, problem-solving, and decision-making skills
Ability to work indoors in a clinic