Property Administrator

Responsibilities:

Serve as the primary point of contact for tenants, handling a high volume of incoming phone calls, walk-ins, and emails daily.
Coordinate maintenance requests and vendor scheduling.
Provide excellent front-desk customer service, ensuring tenants receive prompt assistance with inquiries regarding billing, payments, and account status.
Handle all incoming and outgoing mail.
Assist with tenant retention efforts by gathering feedback on the move-in/move-out process and addressing tenant concerns.
Immediately record all telephone, email, social media, text, and in-person visits in property management platforms.
Ensure apartments are ready for residents to move-in on agreed date.
Organize and analyze site data to assist Property Manager in site operations and budgeting.
Create Calendar reminders for Housing Inspections & State inspections, as needed.
Prepare and maintain property records, reports, and documentation.
Coordinate maintenance requests and vendor scheduling.
Support leasing activities, including application processing and file management.
Ensure compliance with company policies and procedures.
Document and provide prospective feedback to property managers to address unit complaints or concerns during tours.
Solicit Google Reviews from prospective and current tenants at the property.
Other duties as assigned by management.
Requirements:

Customer-service oriented; prior work experience in, guest services, front desk, customer service or property management industry.
Excellent communication skills (verbal and written).
Bilingual (English/Spanish) required.
Proficient in Microsoft Office Suite.
Strong time management and analytical skills.
Ability to work independently and interact with prospective tenants, property managers, co-workers, management and vendors.
Experience working in a fast-paced environment.
Valid driver’s license and own reliable transport.