Customer Project Manager

What will you do?

This Customer Project Manager, Power Systems position is accountable for managing small – large customer project orders. This includes initiating, planning, executing, controlling and closing of customer projects. The individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, bill of material alignment with specifications & clarify exceptions. Manages complete job process from order preparation, through manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and their use. This role is a U.S. based position and can work out of one of Schneider Electric’s design hubs, including Secaucus, NJ, Andover, MA; Boston, MA; Nashville, TN; Dallas, TX; or Raleigh, NC.

Partners with Field Sales or higher level project management roles to review and validate the project’s purchase order and bill of material, including both technical and commercial elements, becomes lead contact for customer for balance of project order.
Validates a project schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities and third party vendors.
Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, communication to all parties and exchange of technical requirements and project plan information.
Monitor the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, schedule reporting and issue resolution.
Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions.
Compares/differentiates/propose alternate products with additional customer value.
Solves problems with customer interaction that results in positive feedback and improved relationship.
Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management.

What qualifications will make you successful for this role?

This position requires a 4-year engineering degree in ME/EE/IE, or 4+ years of equivalent experience. Industry experience a plus. The ideal candidate will possess excellent communication and interpersonal skills, the ability to multi task, work in a fast paced environment and have time management skills. In addition, a good working knowledge of computer operating systems, specifically Windows. Standard business application software experience to include MS Office, MS Excel and MS Access. CAPM certification a plus.
Must have experience with Low/Medium voltage and power transformation

What’s in it for me?

High-visibility role where your work directly impacts customer success and business outcomes
Opportunity to lead diverse, global teams and grow your project leadership expertise
Collaborative culture that supports continuous learning and professional development
Exposure to a wide range of Capex and Opex projects, expanding your technical and strategic skill set