Application Support Engineer

Core Duties and Responsibilities
Support client operations by troubleshooting and resolving application and integration issues related to Made4net solutions.
Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements.
Analyze system issues, identify root causes, and follow established escalation procedures when necessary.
Maintain ongoing communication with clients to review system status and address evolving needs.
Participate when needed in implementations during initial go live and system upgrades .
Participate in a rotating schedule of off hours on call for clients with 24/7 operations.
Core Competencies:
Customer Focus – Builds strong relationships and delivers responsive, customer-centric solutions
Tech Savvy – Demonstrates curiosity and adaptability in learning and applying new technologies
Communicates Effectively – Communicates clearly and professionally with both technical and non-technical audiences

Education and Experience
Education and Experience:
Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience.
1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applications
Required Technical Qualifications:
Familiarity with Windows workstation and server environments
Experience with web browsers and web server environments such as IIS
Working knowledge of SQL Server databases and basic programming concepts
Proficiency with standard office productivity tools
Experience using Remote Desktop and VPN tools
Preferred Technical Qualifications:
Experience supporting hosted or SaaS customers
Familiarity with AWS or cloud-based environments
Background in warehousing, transportation, logistics, or supply chain applications
Experience supporting enterprise systems such as ERP or CRM platforms
Strong computer and application usage skills.
Skills and Attributes:
Strong teamwork and collaboration skills
Clear and professional communication abilities
High level of responsiveness and adaptability
Task-oriented problem-solving approach
Effective time management and organizational skills