Analyst, Operations

Responsibilities:

Transaction Processing: Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful processing to fulfill banking operations obligations.
Banking Systems Knowledge: Maintain working knowledge of traditional banking systems, including debit and credit card issuing, processing, ACH, wires, and ATM operations.
Risk & Issue Identification: Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks across operational workflows
Exception Processing: Perform daily exception processing for incoming ACH/RTP and Wire entries, identifying and resolving discrepancies in a timely manner.
Exposure Monitoring: Monitor and manage exposure limits for originating partners, escalating concerns as appropriate.
Reporting & Analysis: Review daily reports related to returns, return rates, and the ongoing monitoring of originated entries; identify trends and flag potential risks.
Client Support: Provide verbal communication support to ODFI’s, RDFI’s, and consumer inquirers- delivering timely and professional assistance.
Ad Hoc Project Management: Able to manage ad hoc project tasks and meet deadlines on project timelines, supporting cross-functional initiatives as needed.

Qualifications:

Minimum of 2 years of experience in ACH, RTP, and Wire operations or a related payments/banking operations role
Familiarity with NACHA Operating Rules and file mapping requirements
Knowledge of Regulation E and its application to consumer rights and responsibilities
Working knowledge of traditional banking systems (debit/credit card issuing, processing, ACH, wires, and ATM)
Strong attention to detail and analytical skills
Excellent communication skills, both verbal and written
Ability to manage multiple priorities in a fast-paced environment and meet project deadlines
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Ability to assess the impact of critical incidents and communicate solutions to appropriate parties
Experience conducting reviews and analysis to proactively identify technical tasks, issues, and risks