Implementation Specialist

Key Responsibilities
Core Duties and Responsibilities:
Participate in the definition of system requirements for the implementation of the Made4net suite of products in the Supply Chain Execution space.
Configure and test those products in accordance with the project requirements.
Develop and execute test plans for client projects.
Work with assigned developers where add-ons and customizations are required.
Prepare and support client acceptance testing.
Provide clients with training on site and remotely on the use of the systems.
Prepare, execute and support Go Live activities for clients on, and off site as needed.
Continue to monitor and assist clients post go live with ongoing training and troubleshooting.
Work with our support team as necessary on supporting live clients.
Core Competencies:

Customer Focus- Building strong customer relationships and delivering customer-centric solutions
Collaborates- Building partnerships and working collaboratively with others to meet shared objectives
Business Insight- Applying knowledge of business goals and the marketplace to advance the organization’s goals

Skills, Knowledge and Expertise
Required Qualifications:
Bachelor’s degree or equivalent 1-2 years of relevant experience working in a customer facing role preferably within software in supply chain or other enterprise systems.
Familiar with Windows Workstation and Server environments
Familiar with Web Browser(s) and Web Server (IIS) environments
Familiar with SQL server databases and programming
Strong knowledge of office tools
Familiar use of Remote Desktop and VPN
Strong technical background is preferred.
Strong understanding of Software Development and Agile Methodologies
Experience with Microsoft system tools: Windows, IIS, SQL Server
Strong written/oral communication and interpersonal skills.
20% – 30% travel required domestically and internationally
Working well in teams.
Good communication and people skills.
Responsiveness and adaptability.
Task oriented problem solving
Time management

Preferred Qualifications:

Familiar with Agile methodologies
Prior experience in warehousing, transportation, logistics and or similar applications experience
Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber or similar).