Project Consultant

Role Specifics

Work Location: Remote (US)
Travel: 30% (The percentage of travel is an estimation, and it could vary based on business needs.)
Reporting Structure: This role reports to the Manager, Professional Services.

What You Will Own

Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions
Partner with customers in an Outsourced Resource capacity, providing operational support and guidance to help manage day-to-day StarRez administration
Support Project Managers and Senior Consultants in the successful delivery of implementation, optimization, and consulting engagements
Troubleshoot customer and project issues, applying sound judgment and following established escalation processes to ensure timely resolution
Create, maintain, and continuously improve customer-facing and internal documentation, procedures, and knowledge resources
Execute functional testing of product features, configurations, and supporting tools to validate quality and identify issues before release or deployment
Build trusted customer relationships through responsive communication, proactive support, and consistent delivery of high-quality outcomes

Required Qualifications

2+ years of experience working in Higher Education Housing or Residence Life operations
Demonstrated experience as a StarRez Power User with strong functional knowledge of the platform
Proven ability to build trusted customer relationships through successful delivery of services or projects
Strong written and verbal communication skills, including experience facilitating meetings and presenting to a range of stakeholder groups
Strong analytical, problem-solving, and issue management skills, with the ability to prioritize and resolve complex customer challenges
Experience working with Student Information Systems (SIS), such as Banner, Oracle PeopleSoft Campus Solutions, or SAP Student Lifecycle Management

Preferred Qualifications

Bachelor’s degree in information technology, Business, Higher Education, or a related discipline
2-3 years of experience working on cross-functional implementation, consulting, or customer success projects
Experience supporting software implementations, change management, or business process improvement initiatives
Demonstrated ability to manage competing priorities while collaborating effectively across diverse teams and stakeholder groups
Strong conflict resolution, negotiation, and relationship-building skills that foster positive customer outcomes

Reasons to join our Team:

Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
A supportive team environment with emphasis on learning and development opportunities
Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.