Case Aide

JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

ESSENTIAL FUNCTIONS:

Assists with conducting programs to prevent and resolve client problems.
Provides information and referral to clients over the phone or in person
Provides case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
Assists clients in identifying benefits, social and community services and helps clients obtain them.
Assists with transportation needs
Provides emotional support to clients.
Assists with daily living skills
Assists or organizes/lead client activities
Assists with crisis intervention
Confers with medical/other personnel on client behalf

OTHER DUTIES: As requested by Director

KNOWLEDGE/SKILLS/ABILITIES:

Basic knowledge and understanding of case management
Basic computer and software skills and experience
Complete work with accuracy and meet deadlines
Communicate effectively, both verbally and in writing; understand and follow directions
Provide a high level of customer service
Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
Knowledge of community resources is highly desirable

SUPERVISORY REQUIREMENTS: N/A

Position Requirements
MINIMUM QUALIFICATIONS: High School diploma; 1 year of related experience (work or volunteer).

LICENSES/CERTIFICATIONS NEEDED: Valid driver’s license (if applicable)

Exempt/Non-Exempt Non-Exempt
Weekly Work Hours 36