IT/Technical Support Specialist

How You Will Contribute

As the IT/Technical Support Specialist, you will perform the following and/or similar activities:

Education and/or Work Experience Requirements:

3–5 years of experience in technical support, or a related role.
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience preferred. High school diploma/GED required.

Additional Eligibility Qualifications

Must complete and clear a Non–Sensitive Tier II – Moderate Check and Clearance background check (administered by HHS).
Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms.
Must utilize a quiet and secure office space for privacy and confidentiality.

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards;
Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly. The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.

In-Person Availability

While this role is predominantly remote, travel and in-person meeting attendance are required up to two times per year for internal PSI meetings, and as needed for contractually essential stakeholder engagements (estimated at most twice per year).

What We Offer

A deep commitment to fostering a culture where everyone feels respected, valued, and supported.
A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance.
Ongoing professional development opportunities to help you grow your skills and expand your network.
A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.
Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities
Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.