Controller

Job Details
Description
Responsibilities:

• Authorized to view only the pre-approved room comping level; this position does not have authority to change information.
• Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
• Maintains accuracy within accommodation availability.
• Completes the non-zero balance report on a regular and on-going basis.
• Handles incoming calls regarding same day billing inquiries.
• Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Helps to maintain and enhance a safe, secure, and comfortable environment for our guests.
• Empowered to ensure that customer’s complaints/problems/issues are handled in an effective, prompt, and courteous manner.
• Demonstrates a positive demeanor to customers, both internal and external, always.
• Other Duties as assigned

Work Environment:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Qualifications
Education
Preferred
High School or better.

Experience
Required
Excellent customer service skills required.
Preferred
Two years front desk experience.
High school diploma.