Mental Health Specialist

What you’ll be doing
Conduct clinical intake calls and assess member needs, goals, and program fit
Work with Phoenix, our AI Care Specialist, by overseeing AI-supported interactions and ensuring clinical quality and safety
Deliver member support via synchronous and asynchronous chat
Conduct short and long video-calls with members
Monitor member progress using measurement-based care (e.g., PHQ-9, GAD-7)
Identify and respond to risk signals, including escalation and referral when needed
Document care in line with clinical, ethical, and regulatory standards
Support development of Standard Operating Procedures to help scale member care operations

What you need to have
PhD/PsyD in Clinical Psychology or Counseling Psychology
PSYPACT eligibility, or a current license to practice in California
Current, unrestricted license to practice psychology independently
Strong background in evidence-based approaches (CBT, ACT, DBT)
Readiness to practice in an AI-native care model, where the standards of practice are still being defined
Comfort in a fast-paced, evolving start-up environment where change is the norm
Excellent written and verbal communication skills
Proven ability to build rapport and maintain therapeutic relationships in a remote care setting
Strong technical aptitude and the ability to quickly adapt to new platforms