Inside Sales Representative

The Role
You are the first conversation a pet parent has with Bark & Mane. You’ll handle 10–20 warm inbound leads per day arriving by phone, text, and social media — no cold calling. Your job is to understand each pet and owner, communicate why an in-home, one-on-one grooming experience is worth a premium over the corner shop, and convert conversations into booked appointments.

This is consultative selling, not pressure selling. The pet parents who call us are choosing someone to care for a family member. You’ll ask about the dog before you ever talk price.

What You’ll Do
• Respond to inbound leads across phone, text, and social — promptly, warmly, and professionally.

• Lead discovery on every conversation: breed, coat, grooming history, the pet’s name, how they handle stress.

• Communicate our value — cage-free, one-on-one, door-to-door, 15-point care — and confidently hold a premium price.

• Close conversations to booked appointments with complete, accurate details.

• Follow up methodically: every lead gets worked to a conclusion. No leads left hanging.

• Manage several conversations at once across channels without losing threads.

• Log all activity in our scheduling system and coordinate closely with our dispatch team.

Nice to Have (Not Required)
• Familiarity with dog breeds and coat types — we’ll teach you what you don’t know, and you’ll have an AI assistant to support pricing and breed questions on live conversations.

• Experience in pet care, grooming, veterinary, or another premium home-services business.
This is a remote position.