Direct Mail Sales Representative

Key Responsibilities

Answer inbound and outbound calls to prospective customers
Average 20-30 calls per day with an expectation of closing 25% of inbound calls
Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment
Strive to successfully complete a one-call close
Masterfully overcome objections by leveraging rebuttal tactics
Persuasively educating consumers on the benefits and value of a vehicle service contract
Remain open to constructive feedback, training, and mentorship from managers and leaders
Work effectively as a team player, contributing to a positive environment
Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Other duties, as assigned.

Key to Success

1–3 years of experience in commission-based or performance-driven sales, preferably in a call center environment
Strong negotiation, persuasion, and contract-selling skills
Confident communicator with excellent verbal and written communication skills
Effective problem-solver with strong active listening and rapport-building abilities
Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics
Resilient and adaptable—able to bounce back from setbacks and stay motivated
Positive, can-do attitude with a desire for continuous growth and improvement
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
Computer savvy with experience using CRM systems
High school diploma or GED required