Veterinary Hospital Receptionist

Essential Job Functions

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

Assume primary responsibility for answering the practice phone and routing calls appropriately.

Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.

Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.

Participate in the training of new staff members and general dissemination of knowledge as required.

Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.

Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.

Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Other Duties and Responsibilities

Perform additional duties as assigned

Supervisory Responsibility

This position has no immediate supervisory duties.

Education/Experience

High school diploma is a requirement.

Must have at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization.

Must have excellent written and verbal communication skills.

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Must have exceptional telephone and computer skills.

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Preferred: Previous experience using a Practice Management System