Quality Assurance Assistant

POSITION OVERVIEW:

The Quality Assurance (QA) Assistant provides vital administrative and operational support to the Quality and Training team. This role focuses on ensuring compliance and data accuracy for Medicaid services, including assistance with 3560 forms and Presumptive Eligibility (PE) processes. The QA Assistant also plays a key role in maintaining reporting tools such as Power BI and supports broader quality improvement and training initiatives.

3560/PE Documentation Support
Assist with the preparation, submission, and tracking of 3560 and PE forms related to Medicaid approval for CMO (Care Management Organization) services, ensuring adherence to applicable standards and timelines.
Power BI Report Maintenance
Refresh and maintain Power BI dashboards and reports; validate data accuracy and ensure availability for internal stakeholders.
Administrative and Data Support
    Perform general administrative duties including data entry, file organization, and support for QA audits and reviews.
Training and QA Program Support
    Assist in the coordination of staff training programs, tracking completion, and compiling relevant QA data for internal review.
Other Duties as Assigned
Carry out additional tasks or special projects as directed by the Quality and Training Manager or the Chief Quality Assurance and Compliance Control Officer (CQACCO).

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EDUCATION/EXPERIENCE:

Experience working with youth and families.
Bachelor’s Degree
Driver’s license in state they reside in satisfactory standing.

REQUIRED SKILLS/ABILITIES:

Basic computer skills
Basic understanding of Wraparound model and CSOC
Valid driver’s license and the ability to be covered by the agency’s vehicle insurance
The person in this position needs to occasionally move around the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery such as company phones and tablets
The person in this position will need to frequently communicate with families, their team, and others in the community

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer
Ability to lift 25 pounds
Must be comfortable with driving.
Required to go into the community and into families’ homes
Must be able to remain in a stationary position 50% of the time.
Must be able to travel/drive up to 50% of the time

BENEFITS AND PERKS:

Medical, Vision, and Dental insurance
401(K) Retirement Plan Option – Eligible after 6 months of employment. The company provides up to a 3% match on your account.
Tuition Reimbursement – Eligible employees can receive up to $3,000 per academic school year. You must have been employed for at least one year and have no written or verbal warnings.
Gym Reimbursement – Employees are eligible for up to $15/month on gym reimbursement depending on their gym facility.
Referral Bonus – Employees who refer someone to work at HPCMO will receive a $2,000 bonus after that employee completes one year.
Hybrid Work Model – WFH for up to 14 hours per wee