Retail Sales Ambassador

What You Will Do

Provide an exceptional customer experience by ensuring the customer is always the priority
Greet customers, make product recommendations, and upsell
Serve as a liaison between designated vendors and the personal stylists and the store leadership team
Ensure sales floor is neat, clean, and properly signed for sales and markdowns
Create and implement best practices to drive sales, turn, and gross margin above company average
Build brand-specific clientele to support local marketing
Execute vendor and non-vendor events to increase sales
Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

Demonstrate ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Possess vision and creativity.
Self-starter, able to work independently and as part of a team; must have excellent time management skills.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Minimum 1 year previous selling or retail experience required.

Essential Physical Requirements You Will Perform

This position requires lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions